AssetMarketHub

Payments

Refund Policy

This policy applies to payments made directly to AssetMarketHub for digital marketplace services, including memberships, promotions, featured placements, contact unlocks and advertising.

Last updated: 17 July 2026

1. Digital Services

Most AssetMarketHub services are digital and may begin immediately after successful payment. A payment is generally non-refundable once the purchased service, access, promotion or membership benefit has been activated or consumed.

2. Refunds We May Approve

  • A duplicate payment for the same service.
  • A payment successfully deducted but the purchased service was not activated.
  • An incorrect charge caused by a verified AssetMarketHub technical error.
  • A payment made after a service was confirmed unavailable.
  • Another case where a refund is legally required.

3. Normally Non-Refundable Situations

  • The user changed their mind after activation.
  • A listing did not receive the expected number of enquiries.
  • A membership or promotion did not lead to a completed transaction.
  • An account or listing was restricted because it violated marketplace rules.
  • The user entered incorrect information or purchased the wrong service.
  • A contact unlock was successfully provided.

4. Requesting a Refund

Submit the request through the Contact Us page and include the account email or phone number, transaction reference, payment date, amount, purchased service and reason for the request.

Refund requests should normally be submitted within seven days of the disputed transaction.

5. Processing

Approved refunds are normally returned through the original payment method where technically possible. Processing time may depend on the mobile-money operator, bank, card provider or payment gateway.

6. Transactions Between Users

This Refund Policy does not cover deposits, purchases, rent, commissions or other payments made privately between buyers, sellers, agents, landlords, tenants or service providers.

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